No, creating an account is optional. You can easily complete your order as a guest without any extra steps. However, having an account speeds the process for your future orders with your saved shipping information and your order history.
We want you to have your goods as soon as possible, so in-stock items typically ship out 1-2 business days after the order is placed.
After your order has been dispatched, you will receive an notification email with the tracking information and please also be aware that the confirmation email may go to SPAM. If you have an account with us, you can also log in and track your order directly from the portal.
If you would like to cancel your orders, please ensure that you email us by firstname.lastname@example.org as soon as possible after placing your order so that we can arrange this for you.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. For orders within New Zealand, postage is just $5.00. As for international orders, the postsge will vary depending on the country. We run discounts and promotions throughout the entire year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days depending on the country. Delivery details will be provided in your confirmation email. Please be aware that the confirmation email may go to SPAM, so if you do not receive any information, please go to check your SPAM folder.
We use all major carriers, for New Zealanders, we offer a signature required service with NZ Post (click here). As for international orders, we use EMS carrier or DHL Express courier (click here) to ensure your orders will be delivered from 7-16 days.
Returns and Exchanges
For a further detailed explanation of our return policy, please click here.
No return or exchange under these situations
1) We do not accept items that with any quality problem which is due to subjective awareness of defective goods.
2) We do not accept the returns of any item that has been used, damaged, engraved, or altered by the third party.
3) We do not accept items that are unauthorized, packaged incorrectly. We appreciate your understanding.
If the product is not up to your expectation or if you would like to exchange or return it, please send an email to email@example.com within 7 days of receiving your shipment.