FAQs – ALPHA HEALTH CARE

It depends on where you are. Orders processed within New Zealand will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-21 days depending on the country. Delivery details will be provided in your confirmation email. Please be aware that the confirmation email may go to SPAM, so if you do not receive any information, please go to check your SPAM folder.

This information is for reference only. Import duties and taxes may change. Please check with local customs website for the latest details.

Oceania

New Zealand

Exemption Limit: NZ$1000
Tax: 15% GST on items valued at NZ$1000 or less. For items over NZ$1000, Customs duty and GST are applied.
Source: New Zealand Customs Service

Australia

Exemption Limit: AU$1000
Tax: 10% GST on items over AU$1000. For goods under this value, GST may be collected by overseas retailers if their annual turnover exceeds AU$75,000.
Source: Australian Border Force

Asia

Singapore

Exemption Limit: S$400
Tax: 9% GST on all purchases from GST-registered overseas service providers and on imported low-value goods (below S$400) from GST-registered suppliers.
Source: DHL Singapore Import Tax

Thailand

Exemption Limit: THB 1500
Tax: 7% VAT (until September 30, 2024) and import duties ranging from 5% to 30% on items over THB 1500.
Source: DHL Thailand Import Duty Guide

China

Exemption Limit: CNY 1000
Tax: 20% tax on face masks if the value exceeds CNY 1000.
Sources: Chengdu Customs, Single Window

Taiwan （China）

Exemption Limit: TWD 2000
Tax: 7.5% import tax on face masks when the total value exceeds TWD 2000.
Source: Taiwan Customs

Middle East

Saudi Arabia

Exemption Limit: No specific exemption for small-value goods.
Tax: 15% VAT applies to all imported goods.
Source: ZATCA Calculator

United Arab Emirates (Dubai)

Exemption Limit: AED 300
Tax: 5% VAT from January 1, 2023.
Source: DHL UAE Regulatory Changes

North America

Canada

Exemption Limit: CA$20
Tax: 5% GST on items over CA$20. Gifts worth up to CA$60 from family or friends are exempt. Provincial HST may apply, typically 13%.
Source: Canada Border Services Agency

United States

Exemption Limit: US$800
Tax: Import tariffs vary between 0% and 37.5%, with an average of 5.63%. E-commerce purchases exceeding $2500 will have a flat tariff rate of 3%.
Sales Tax: Varies by state. Check state-specific sales tax rates here.
Source: DHL USA Import Tax

Europe

United Kingdom

Exemption Limit: £135
Tax: 20% VAT on items over £135. Items below this value are generally subject to VAT at the point of sale by overseas retailers.
Source: UK Government

European Union (General)

Exemption Limit: €150
Tax: VAT rates vary by country. Refer to EU VAT Rates for specific rates.
Source: European Commission

No return or exchange under these situations

1) We do not accept items that with any quality problem which is due to subjective awareness of defective goods.

2) We do not accept the returns of any item that has been used, damaged, engraved, or altered by the third party.

3) We do not accept items that are unauthorized, packaged incorrectly. We appreciate your understanding.

Orders and Tracking

Shipping Information

Oceania

Asia

Middle East

North America

Europe

Returns and Exchanges